Humans of WorfklowMax - Meet Steve

Welcome to Humans of WorkflowMax! Occasionally we like to feature one of our awesome team members. We’ll talk a bit about what they do, their passions, some fascinating facts, and what makes them tick.

We’d like to introduce you to Steve Moss, Head of Education, based in Auckland, New Zealand. We had a chat with him about life in and out of WorkflowMax.

Steve is an accomplished technical writer who has been recognised by the New Zealand Excellence in IT Awards for his excellence in Technical Communication, and has been with WorkflowMax since back in 2014.

Tell us about your role!

I’m responsible for developing and maintaining the education and support content for WorkflowMax. That includes the support centre, free self-paced online courses, video tutorials and other user-facing support material. Over the past few months I’ve been working with a new onboarding tool called Appcues, which presents WorkflowMax trialists with useful information as they navigate around the product. It’s been really exciting to develop material in Appcues and know that our users will be using it directly within the WorkflowMax app.

Why did you join WorkflowMax?

Prior to joining WorkflowMax, I was a self-employed technical writer for a number of years. This work involved developing documentation including user guides, web page content, and training material for a range of clients all over New Zealand. In October 2014, I started a six-month contract with WorkflowMax to redevelop the support centre and help maintain the video-based tutorials. At the end of the contract, I was offered a permanent full-time role, reporting to the education manager.

What’s working at WorkflowMax like?

It’s interesting, challenging, and there is plenty of opportunity to try out new approaches to helping Workflowmax users get the most from the software. The WorkflowMax team is very supportive and works together really well to help everyone do their best work. Working from home is encouraged as part of everyone’s work-life balance, and it’s really easy to interact with other members of the team wherever they are – at home, in the office in Auckland, or half a world away. As part of Xero, WorkflowMax has inherited some really supportive cultural values, so working at WorkflowMax is a really positive experience.

Tell us something #human about yourself 

I learned transcendental meditation in 2004 and still meditate for twenty minutes twice a day. I’ve found that it’s a great way of clearing my mind of unwanted stress and helps keep things in perspective. It’s good to see that companies like Xero are supportive of good lifestyle choices around diet, exercise and techniques like mindfulness and meditation. 

Do you have any advice to share with the readers of this blog?

That's a tricky one, but with my education hat firmly in place, I could recall Lao Tzu's advice: Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.

Want to connect with Steve? You can reach him on LinkedIn.