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The Unconventional Guide to Work

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Project Changes: A Client Discussion

Clients change their minds all the time, and when they do, they often act as if you were supposed to magically read their minds, or that they really did say that in the first place. If you're in a business where you deal with clients making changes, what can you do?


  1. Get everything in writing.
  2. Create an onboarding process so that clinets understand from the onset exactly what your process is.
  3. Use itemised invoicing so clients can see exactly where their money is going.
  4. Get everything in writing.
  5. Have a single contact person at your company who deals with each client. That way, communication stays open and streamlined.
  6. Did I mention to get everything in writing?

What ridiculous excuses have your clients used when they changed their minds one too many times?

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