One of the enhancements we've been working on which is nearing completion is Custom Fields. Custom Fields will let you define any number of additional fields against your clients, contacts, suppliers, jobs and leads allowing you to collect a wide range of information.
A list of the available custom field types is displayed below:
Using Custom Fields, you will be able to store additional contact information against your clients such as their Twitter account, LinkedIn URL, Facebook URL, Skype details etc. Not only can you store the likes of the Twitter account or Skype name, these values can be displayed as contextual links meaning you can click on the Twitter account to view the contacts timeline or click on the Skype name to initiate a Skype call or chat.
Adding Custom Fields to your leads will allow you to store additional information such as products, services of interest, web site addresses etc. Further to this, when a lead is marked as won, any custom fields shared between the lead and job will automatically be copied to the newly created job providing more information to your team when they come to start working on the job.
Using the Report Builder you will be able to extract and filter upon any custom field. For example, you could create a report to show all the leads for a specific product or perhaps extract an email list of all your clients who support your favourite football team.