Ah, clients. We love them, we respect them. Sometimes we want to throttle them. (But that’s not exactly a good client relations policy for your agency.)
These days more and more of our client interactions are done by email. And because emails don’t come with a friendly tone, a smile, and a handshake, clients can often interpret your request for clarification or gentle reminder as a hostile attack, and respond in kind.
Don’t let email destroy your client relationship – we show you how to tackle 15 sticky client situations via email with grace and decorum.
In this ebook, you’ll find:
15 templates for different client situations – from declining a project to increasing your fees and extending a deadline.
Templates organised into categories so you can easily find the one you need.
Simply add your own name and your client’s name and you’re ready to go!
BONUS: 6 essential tips for creating successful email communications with clients.