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7 Famous Female Engineers in History

by Monica Shepherd Jul 31, 2014 9:57:00 AM in Engineers

If I asked you to name a famous female engineer off the top of your head, could you do it?  Even in 2014, engineering is still thought of as a largely male-dominated industry. However, throughout history, there have been many women who have significantly contributed to various fields of engineering, while likely overcoming discrimination and social challenges to do so.

So, let’s hear it for the girls! Here is a notable selection of forward-thinking females who have broken through barriers to blaze a glamorous trail though engineering history:



IT Support: How to Slay These 5 Support Monsters

by Steff Green Jul 30, 2014 4:37:00 PM in IT Services & Consulting

As a customer service rep, every day is an adventure. You must boldy venture into the unknown, not knowing who … or what … you might encounter.

Most support tickets you encounter will be normal, However, some of them will be … monstrous. When you encounter a snarling beast or a shuffling zombie, you’re gonna be grateful for your monster-slaying toolkit - this is the skills, experiences and team that you have to help you answer customer queries.

Today we have a look at the five most common support tickets monsters, and how you can slay them:


Architects: A Guide to Attending Trade Shows

by Steff Green Jul 29, 2014 3:02:44 PM in Architects

Trade shows and exhibits can be an excellent vehicle for landing new clients. Here, you can showcase the type of work you do and potential clients can chat with you face-to-face and get their questions answered. You can also collect contact details and follow up with leads later, and at many trade shows there are great networking opportunities, too.

If you’ve never done a trade show or exhibition before, it can seem a little daunting. Don’t worry - we’re here to take to guesswork out of it! Here is everything you need to know about attending trade shows as an architect.


6 Flexible Agency Time Tracking Options

by Chirag Ahuja Jul 28, 2014 3:25:00 PM in Agencies & Creatives, Time Tracking, WorkflowMax Customers (Tips, etc.)

Billable hours are the lifeblood of many agencies, and the bane of every agency employee’s existence.

For agencies, profitability is based on how much time they can bill out to clients every month, which requires staff to accurately track and record time spent working on client projects. Accurate time tracking also gives agency owners and managers insight into the efficiency and profitability of projects, services and staff.

For agency account managers, support staff and creatives, billable hours mandate keeping those dreaded timesheets up-to-date, which—despite the best of intensions—are consistently put off until the end of the day, week and sometimes even month. The result is time wasted checking sent emails, old to-do lists and calendar appointments for reminders of what you did during the workdays in question. It is a task made all the more cumbersome when time is recorded on paper or in Excel, and then transferred to a central document or system for invoicing.

At WorkflowMax, we understand the fundamental need for, and colossal pain of, time tracking. This is why we’ve made it a core component of WorkflowMax’s agency management system, and offer six flexible time entry options for users. 


Engineers - Why You Should Be Using Technical Content As Part Of Your Marketing and How You Can Do It

by Monica Shepherd Jul 28, 2014 3:13:17 PM in Engineers

One of the biggest mistakes you can make when it comes to your company’s website is failing to keep it updated with fresh, relevant content. By offering a depth of up-to-date technical resources on your site you will not only boost keyword-rich content for better search engine optimisation, but it will also help attract the attention of an already industry-savvy audience.

In this article, you’ll find why high-quality technical information should be playing a part in your engineering firm’s online content creation strategy - and four easy ways that you can do it.


5 ways to ditch the ‘we’ve always done it this way’ mentality in your engineering firm

by Monica Shepherd Jul 24, 2014 10:30:00 AM in Engineers

Engineering is a field that requires ambitious ideas, innovation and creative thinking. But for an industry that celebrates forward-thinking, why are engineers typically slow to embrace change when it comes to their technology, systems and processes?

‘We’ve always done it this way’ are six words that will instantly shut down a culture of innovation in your business, so we’ve put together some ideas to show you why it’s time to ditch the ‘we’ve always done it this way’ mentality:



10 Amazing Architectural Achievements of the Ancient World

by Steff Green Jul 23, 2014 11:37:00 AM in Architects

When we think of architectural achievements, we tend to look to modern marvels, like the Empire State Building, or the Panama Canal. But all these buildings are a step in a long history of architectural achievement, building on the lessons learned thousands of years ago. This is why many architects take inspiration from buildings of the past.

Take a look at these then architectural marvels, and what makes them so unique.


IT Companies - 25 Tips for Mastering the Art of Customer Satisfaction

by Steff Green Jul 22, 2014 12:35:00 PM in IT Services & Consulting

Mobile and social media have dramatically altered how consumers interact with businesses, especially when it comes to support for products. Everyone has constant and immediate access to information. Which can be a good thing, as it means customers can search your knowledge base or ask questions on forums instead of calling your support team.

But it can also be a bad thing, as unsatisfied customers can take their ire to social media, slamming your company on Facebook, Twitter, and review sites. Just one or two pissed-off customers can ruin your reputation online. That’s why it’s vitally important that your customer support team understands how to provide satisfaction.



How Engineers Can Create Project Case Studies That Attract Great Clients

by Monica Shepherd Jul 21, 2014 10:00:00 AM in Engineers

Putting together a selection of case studies covering different strengths of your engineering firm’s capabilities is the best way to add credibility and showcase the breadth of your expertise, creativity and innovation. Done right, case studies could potentially provide the deciding evidence that customers need to get them over the line to engage your firm’s services. But why is it so beneficial for engineering firms in particular, and how do you know you’re doing it right?


What to consider before moving your engineering firm to the cloud

by Monica Shepherd Jul 17, 2014 10:00:00 AM in Technology (The Cloud, etc.), Engineers

No doubt you’ve taken a look at the benefits of moving your engineering firm to cloud computing solutions, and you’re starting to like what you see. And while each cloud service provider will right now be trying to woo you with brightly-lit benefits and fandangled features, you need to ensure your firm’s operational needs are going to be met before you jump in feet first.

Here are a couple of checkpoints to consider before you make the shift to the cloud:



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